IT Support

IT Support for Business in Oxford and London

Network Assistance Systems provides cost-effective IT support services to hundreds of businesses across Oxford, London and the Home Counties. Founded in 1996, Network Assistance supports clients with between 1-250 users and specialises in Cloud computing, virtualization and online security that is tailor-made for SMEs.

Here at Network Assistance, we look after our clients’ systems so that they can focus on running their businesses. Our approach to IT support reflects this – we take the hassle out of their IT, becoming their trusted and long-term IT service partner.

Our network support services are designed for clients with either internal IT staff or, more commonly, those with little or no internal IT knowledge. We provide a range of IT support packages that offer great value technical expertise. Every customer is slightly different – that’s why we’ll consult with you at the start to understand the exact level of service and response you require. We’ll then build an individual solution with a guarantee of the responses times and service you can expect.

So why choose Network Assistance?

  • We have a dedicated helpdesk so that you can immediately talk to a senior engineer.
  • We don’t stop supporting our customers at 5pm – we’re available 24 hours a day, every day. This ensures that we are always on hand, whenever you need us.
  • We’re proactive. We don’t just wait for the phone to ring; we’ll continually monitor your systems to spot any potential issues before they impact on you.
  • Our preventative maintenance visits ensure a close working relationship with you, reduce support calls, and help us become a trusted part of your team.
  • We are committed to customer service excellence and we believe it’s our people than make the difference between being just ‘good’ and ‘great’.
  • Our comprehensive knowledge base gives us full details of your computer systems at the touch of a button.
  • We offer excellent fix times – our experienced technicians are available at our dedicated helpdesk and our pre-agreed response times reflect the importance of your systems to your business.
  • We focus on having happy customers.
  • We’re competitively priced. A fair price for a great service. What more could you ask for?
  • We can be whatever you want us to be. Need an IT manager? We can do that. Need expert or strategic IT advice? We can be your IT Director. Just need someone in to fix things? Of course we can!

Ad hoc support

Network Assistance can provide specialist IT assistance when you most need it. Our ad hoc IT support package gives you the flexibility to:

  • Pay as you go to resolve IT helpdesk issues.
  • Pre-purchase our time at discounted labour rates.
  • Get IT support and resources when you most need them.
  • Provide the right resources when there is a lack of specific skills.
  • Benefit from IT support to cover for holiday or staff sickness.

Telephone & Remote Access IT Support

Our IT support customers benefit from unlimited telephone and remote access support to ensure than any issues are dealt with quickly and cost-effectively. All incidents are logged into our helpdesk system and dealt with by one of our Microsoft Certified Engineers.

Our helpdesk system allows us to manage incidents, review any historical problems and quickly resolve the problem to minimise any effects on your business.

Around 98% of solutions to technical problems can be delivered by Remote Access support, saving our customers unnecessary downtime and reducing costs. A secure connection is set up and our engineers remotely connect to your machine to resolve any issues with minimum inconvenience.

On-site IT Support

Occasionally when network issues cannot be resolved remotely, it will be necessary for one of our engineers to attend site to fix the problem. At Network Assistance, we pride ourselves on providing a prompt and proactive service with response times to fit in with your needs.

Critical applications or machines will be viewed as requiring more urgent attention and will typically fall under a 1 or 2 hour on-site response time.

Proactive IT Support

Proactively monitoring hardware performance and carrying out health checks allows us to extend the life of your hardware, giving you better value for money.

More importantly, our proactive approach to IT support means that we can identify and address potential problems before they affect your computer systems or user experience.

For the majority of our clients, we carry out regular preventative maintenance visits which significantly reduce the number of support calls you’ll need to make. As well as this, they provide a great opportunity for you to discuss your systems and any potential improvements you might want with your preferred engineer.