Network Assistance Systems provides cost-effective IT support services to hundreds of businesses across Oxford, London and the Home Counties. Founded in 1996, Network Assistance supports clients with between 1-250 users and specialises in Cloud computing, virtualization and online security that is tailor-made for SMEs.
Here at Network Assistance, we look after our clients’ systems so that they can focus on running their businesses. Our approach to IT support reflects this – we take the hassle out of their IT, becoming their trusted and long-term IT service partner.
Our network support services are designed for clients with either internal IT staff or, more commonly, those with little or no internal IT knowledge. We provide a range of IT support packages that offer great value technical expertise. Every customer is slightly different – that’s why we’ll consult with you at the start to understand the exact level of service and response you require. We’ll then build an individual solution with a guarantee of the responses times and service you can expect.
Network Assistance can provide specialist IT assistance when you most need it. Our ad hoc IT support package gives you the flexibility to:
Our IT support customers benefit from unlimited telephone and remote access support to ensure than any issues are dealt with quickly and cost-effectively. All incidents are logged into our helpdesk system and dealt with by one of our Microsoft Certified Engineers.
Our helpdesk system allows us to manage incidents, review any historical problems and quickly resolve the problem to minimise any effects on your business.
Around 98% of solutions to technical problems can be delivered by Remote Access support, saving our customers unnecessary downtime and reducing costs. A secure connection is set up and our engineers remotely connect to your machine to resolve any issues with minimum inconvenience.
Occasionally when network issues cannot be resolved remotely, it will be necessary for one of our engineers to attend site to fix the problem. At Network Assistance, we pride ourselves on providing a prompt and proactive service with response times to fit in with your needs.
Critical applications or machines will be viewed as requiring more urgent attention and will typically fall under a 1 or 2 hour on-site response time.
Proactively monitoring hardware performance and carrying out health checks allows us to extend the life of your hardware, giving you better value for money.
More importantly, our proactive approach to IT support means that we can identify and address potential problems before they affect your computer systems or user experience.
For the majority of our clients, we carry out regular preventative maintenance visits which significantly reduce the number of support calls you’ll need to make. As well as this, they provide a great opportunity for you to discuss your systems and any potential improvements you might want with your preferred engineer.